This notice explains what we do with information you give us through inquiries and the planning tools on the Perennial DC Heat Pumps website. Please share only what relates to a ducted heat pump project in Washington, DC.
What you send us through forms
An inquiry can include your name, phone, email, location, the service you want and a description of the project. Give us only the details we need to understand the request. Please don’t send financial account information, passwords or sensitive personal records.
How we use it and who sees it
We use what you send to review and manage your request and to communicate with you about that service. Service providers involved in processing or carrying out the request may receive the information relevant to it. Sending us an inquiry doesn’t give us permission to publish a testimonial from you or to feature your project publicly.
Planning tools and technical data
Our planning tools show results without asking for contact details. The share link carries only the non-personal project choices you selected, never contact fields or free text. We may process technical information, such as the pages requested and form security data, to run and protect the site. If we use advertising or analytics, we will describe them in a way that matches how they are actually set up.
Keeping records and asking about your data
Keep your own project records, and leave out anything the inquiry doesn’t need. If you have a question about information you sent us, ask through the contact page. You can also ask the party responsible for your project how a privacy request is handled and which project records have to be kept.